Terms of use.

1. Who this covers

These terms are between [legal entity name], registered in Singapore at [registered address], and the company that subscribes to SAVVYTECH. Using the platform means agreeing to them.

If you are accepting on behalf of a company, you are confirming you are allowed to bind it.

2. What we provide

SAVVYTECH is the function of an IT Manager delivered as a subscription: a workflow-based helpdesk, a live register of assets, licences and contracts, and — on the paid plans — a named IT Manager accountable for reporting, budget, security hygiene and vendor negotiation.

Functions arrive in a published order and not all twenty are live on day one. The sequence is set out here. We may add, change or retire functions; we will not materially reduce what a paid plan includes without telling you first.

3. Accounts and access

• You are responsible for who you give access to, and for what they do with it.
• Keep credentials confidential and tell us promptly if you think an account has been compromised.
• We may suspend an account we reasonably believe is compromised or is being used in breach of section 4, and we will tell you when we do.

4. Acceptable use

Do not use the platform to:

• break the law, or help anyone else to;
• store or send malware, or attempt to breach the platform’s security;
• upload data you have no right to hold;
• resell or white-label the service without our written agreement;
• place unreasonable load on the platform, or scrape it.

5. Vendors and the marketplace

The Vendor Portal connects you to suppliers. Any contract for goods or services is between you and that supplier — we are not a party to it, and we do not guarantee their work, pricing or timelines.

Vendors listing on the marketplace agree to separate terms. [Confirm: are vendor terms a separate document, and where does it live?]

6. Plans, fees and changes

• Starter is free, at every employee count.
• Growth is US$300 a month, suggested for up to 50 employees.
• Scale is US$3,000 a month, suggested for 50 to 300+ employees.

Prices are in US dollars and exclude any applicable taxes. Headcount figures are a guide to which plan suits you, not a hard limit.

There are no seat minimums and no lock-in — you can move between plans, and paid plans are billed monthly in advance. [Confirm: billing cycle, payment terms, refund position, and how much notice is given before a price change.]

7. Availability and support

We aim to keep the platform available continuously, but we do not promise it will never be interrupted. Planned maintenance will be notified in advance where we can.

[The service levels belong here: uptime commitment, ticket response and resolution targets by severity, support hours, and what happens if a target is missed. The site shows an illustrative “Level 3 · SLA 4h” on an example ticket — that is a demonstration, not a contractual commitment, and must not be treated as one until this section states real numbers.]

8. Your data

Your operational data stays yours. We process it to run the service and on your instructions — see the privacy policy for the detail.

You can export your data while the subscription is live. On termination we will make it available for [export window] before deletion.

Each side will keep the other’s confidential information confidential.

9. Intellectual property

The platform, the SAVVYTECH name and everything we build remain ours. You get a non-exclusive, non-transferable right to use it while your subscription is active.

Anything you upload remains yours. You give us only the permission we need to host and process it in order to provide the service.

10. Ending the agreement

• You can stop at any time — there is no lock-in. [Confirm notice period and whether the current month is refunded.]
• We can stop on [notice period] written notice, or immediately for a material breach that is not fixed within [cure period].
• Sections on data, confidentiality, intellectual property and liability survive the end of the agreement.

11. Warranties and liability

[This entire section needs a lawyer. It should cover the warranties given and disclaimed, the exclusion of indirect and consequential loss, the cap on aggregate liability — commonly expressed as fees paid in the preceding twelve months — and the carve-outs that cannot be limited under Singapore law. Nothing has been drafted here, because a liability cap invented by a website is worse than an empty one.]

12. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. [Confirm — and whether disputes go to court or to arbitration.]

If we change these terms we will update the date at the top and notify customers of anything material. Questions to enquiry@savvytech.ai.