Workflow-based helpdesk
Every issue and request is logged, triaged and tracked to resolution — not lost in a shared inbox.
How it works
The function of an IT Manager, delivered as a subscription.
Sold to the owner directly — no internal IT team assumed. Management, not just tickets.
Two tickets from one week. Open either.
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Monday · You
“We’re spending too much on AI tools every month. Can you look at reducing it?” No fault, no outage — a question a manager should be able to answer.
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Monday · SAVVY
Opened as a cost review, not a fault. Every AI subscription, seat count, renewal date and twelve months of spend arrive attached — because AI Hub and IT Assets were already tracking them.
Cost review · 5 days -
Tuesday · Your named IT Manager
Reads the usage rather than the invoice. Which seats logged in this month, which never have, and where two tools are being paid for to do one job.
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Wednesday · Your vendors
The keepers get re-quoted through the Vendor Portal — annual instead of monthly, and the right tier instead of the one you signed up on.
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Thursday · You
One approval, not a project: a short list of cancel, downgrade, keep, each with the number next to it. You approve it in the app.
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Friday · SAVVY
Dormant seats released, renewals rescheduled, and an approved-tool list written into AI Hub — so the same spend does not quietly rebuild next quarter.
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1st of the month · You
The new figure is in the spend line on your health score, next to last month’s. Not a claim in an email — a number you can check.
Nothing was broken, so nothing would have been fixed. This is the difference between a helpdesk and a manager.
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09:12 · Your team
An employee raises “Office WiFi down” from the app on her phone — not a message in a group chat.
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09:12 · SAVVY
Auto-triaged on arrival. Her laptop, her account and the telco contract are already attached to the ticket.
Level 3 · SLA 4h -
09:14 · Your named IT Manager
Takes ownership. One accountable person — not a rota, and not you.
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10:40 · Your vendor
The telco picks the job up in the Vendor Portal, quotes it, and books the engineer. No email thread.
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11:55 · SAVVY
Resolved. The fix is written to the knowledge base, so the next person who asks gets the answer without a ticket.
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1st of the month · You
This ticket and every other one arrive as one plain-language report — with the health score, the spend and what needs a decision.
Three hours, and you were never in it. You heard about it in the monthly report, which is the point.
Vendor & software management
A live inventory of contracts, licences, renewals and cost — turning drifting spend into one visible page.
A named IT Manager
One accountable owner for reporting, budget, security hygiene and vendor negotiation — backed by our team.
The first month
Trusted. Accountable. Fixed price.
Management, not just tickets. Here's what the first month looks like.
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One register
Discovery
We find what you already run — devices, licences, contracts, telco lines, cloud accounts — and put it in one register. Auto-discovery, not manual entry.
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One owner
Your named IT Manager
One accountable owner for reporting, budget, security hygiene and vendor negotiation — backed by our team, so there's no key-person risk.
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One queue
The helpdesk goes live
Your team gets one place to raise anything. Every request is triaged, tracked and escalated against an SLA instead of disappearing into a chat group.
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One number
Your first health score
Inside the first week you get a composite score built from tickets, patch compliance and spend — plus a plain-language monthly report to the owner.
The shape of it
Twenty functions. Four jobs.
An IT Manager does four things all day. Every function on the platform exists to serve one of them — which is why you never have to think in functions.
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Run the day
Keep people working
Someone cannot print, cannot log in, needs a laptop. Every request lands in one queue, triaged and tracked to resolution against an SLA.
Helpdesk · Endpoint & Device · HRM Hub · Training -
Own the estate
Know what you have
Every device, licence, contract and telco line in one register, with one renewal calendar — so nothing auto-renews unnoticed.
IT Assets · Vendor Portal · Cloud Storage · Network & Infra -
Keep it safe
Reduce the risk
Patch and vulnerability visibility, guided incident response, and a compliance position you can show an insurer or an auditor.
CyberSecurity · IAM · Backup & DR · Legal & Compliance -
Report up
Answer to the owner
One health score, one spend line, one plain-language monthly report — and a roadmap for what to spend on next quarter.
Health Dashboard · IT Strategy Roadmap · IT Projects · AI Hub
Sequencing
All twenty functions, in the order they arrive.
Every function on the platform, ranked by when it reaches you. The order is not arbitrary: the daily-use loop an IT Manager needs on day one comes first, enforcement follows, and the rest build on top of both.
- IT HelpdeskThe daily-use loop — tickets, triage and self-service
- IT AssetsPrevents the costliest silent mistakes: lost licences, missed renewals
- CyberSecurityVisibility and response readiness — not full enforcement yet
- IT Health DashboardAggregates the other functions, so it is built last, not first
- AI HubA governance layer first, embedded AI second
- CRMDeliberately light — the ticket-to-account link is the real value
- Vendor PortalBoth sides: vendor-facing and buyer-facing
- IAMControls who can access what, and proves it to auditors
- Endpoint & Device MgmtEvery laptop and phone, secured and patched remotely
- Backup & DRMakes data loss a non-event, with a real continuity plan behind it
- Legal & ComplianceOne source of truth for IT policy and regulatory compliance
- IT ProjectsWhere strategic initiatives live, from transformation to purchase decisions
- Maintenance & ServicingKeeps hardware and infrastructure running before things break
- HRM HubAutomates the IT side of the employee lifecycle, first day to last
- Training & CertificationKeeps staff security-aware and the IT team certified
- Cloud StorageSecure, organisation-wide storage for every file that matters
- IT Strategy RoadmapTurns IT from a cost centre into a planned, budgeted function
- DevOps & Apps MgmtVisibility into every deployment, version and uptime metric
- Integration HubConnects the platform into the rest of the company's software stack
- Network & InfrastructureRuns the network itself, not just the bill for it
Where the waves fall: 01–07 are the day-one set, 08–11 the enforcement wave, 12–20 the rest. The enforcement point is worth knowing: CyberSecurity gives you visibility from day one, but acting on what it finds — MFA, remote wipe — arrives with 08–11.
Get started
Let's build the IT department
Let's build the IT department
you never had to hire.
Tell us how many people you have and what's breaking most often. We'll show you what the first month looks like.